1. Who we are and what these terms cover
Live Takeoff LLC ("LiveTakeoff," "we," "us," or "our") provides software and coordination for aircraft cleaning and appearance services. These terms cover our public website, web and mobile applications, operational communications, and services we agree to coordinate (together, the "Platform and Coordination Services").
Physical aircraft services are performed by the provider identified for the job (the "Service Provider"). Service Providers are independent businesses responsible for their personnel and applicable insurance. Use of the Platform or a project-manager label does not itself create an employment relationship or combine the parties' insurance.
When we agree to coordinate a job, we remain responsible for the coordination obligations we expressly undertake. A provider is responsible for its performance and personnel under the applicable service and vendor terms. These terms do not resolve liability contrary to applicable law or excuse our own breach of an expressly accepted obligation.
2. Acceptance, business authority, and applicable documents
You accept these terms by the affirmative acceptance process presented with your account or transaction. If acting for a company, you represent that you are authorized to bind that company to the relevant agreement and to act within the permissions it has granted you. You must be at least 18 and legally able to enter into the agreement. An ordinary user's access does not by itself grant authority to accept enterprise terms or approve unlimited spending.
These terms, an accepted job confirmation, and any applicable written customer agreement govern the relevant services. A specifically negotiated written agreement signed or electronically accepted by authorized representatives controls conflicting provisions on its subject matter. A job confirmation may define scope, timing, price, and approved fees; it does not amend liability or insurance provisions unless an authorized agreement expressly does so. Provider participation is also subject to the Vendor Terms and accepted Insurance Schedule. Our Privacy Notice explains personal-data handling; SMS enrollment is governed by separate SMS terms and consent.
We will make the applicable terms available to save or print. An inquiry or provider application alone does not create a confirmed service booking, vendor approval, or promise of work.
3. Coordinated service and software-only use
For coordinated jobs, LiveTakeoff receives requests, communicates with the customer and provider, and coordinates the agreed logistics. Availability depends on provider acceptance, airport/FBO access, conditions, and an adequate service window. A listed airport, projected price, or open calendar is not an unconditional availability guarantee.
Where a customer uses our software with its own providers without purchasing LiveTakeoff coordination, the customer's agreement must identify that mode. The customer remains responsible for selecting, engaging, paying, and overseeing those providers unless our written agreement expressly assigns a responsibility to us. The confirmation must not imply that a customer-supplied provider passed LiveTakeoff's vendor review if it did not.
4. Accounts, company permissions, and crew devices
Keep account and company information accurate, protect credentials, and promptly report suspected unauthorized access. Use an individually attributable account; a shared crew device should not require shared credentials. Sign out or secure the device when control changes. Do not access another company's records or another user's account without authorization.
Customer administrators manage their company's authorized users and request/approval settings. Visibility may differ for administrators, submitter-only users, coordinators, and assigned providers. The customer should review permissions when personnel change. We may rely reasonably on authenticated instructions within configured authority, but this does not remove our responsibility to investigate a reported compromise or follow agreed approval controls.
5. Requests, approvals, and confirmation
A submitted request starts the coordination process. If the customer requires flight-department approval, the request must complete that approval process before we treat it as authorized for booking. In a direct-request workflow, authorized crew requests may proceed to coordination under the customer's agreed settings. Customer approval authorizes processing; it does not guarantee a provider or service slot.
A job is confirmed when the designated confirmation is issued with the agreed services, location, service window, provider arrangements, and pricing or pricing basis. Pending, received, assigned, or other software statuses have the meaning shown in the workflow and should not be treated as substitutes for a required approval or confirmation. We will seek clarification where material instructions are incomplete or inconsistent.
6. Aircraft information, authority, and access
The customer must have authority to order work on the aircraft and obtain any required owner, operator, lessor, or other consent. Provide accurate aircraft identification, model, service location, arrival/departure information, relevant maintenance/coating history, material sensitivities, access restrictions, and known hazards. Tell us promptly about changes.
We coordinate the agreed FBO and airport communications. The customer must provide the permissions and information reasonably needed for that coordination and arrange operator-controlled access or decisions that only the customer can authorize. No party may bypass required badges, escorts, security restrictions, airport rules, or lawful site requirements.
Secure or identify valuables, documents, weapons, medicines, personal effects, and restricted compartments before service. Personnel should not move or discard them without authorization. This precaution does not release a party from liability for its own theft, negligence, or other responsibility imposed by law.
7. Scope, methods, and changing conditions
The confirmation defines the service scope. A service name or marketing example does not authorize repairs, component removal, hazardous-material work, aircraft movement, or other additional work. The provider must evaluate the aircraft, materials, product labels, manufacturer instructions, conditions, and competence needed for the task.
Wet versus dry wash, extraction drying time, weather/freezing conditions, hangar needs, contamination, pets, stains, and airport restrictions may require a revised method, time, or scope. We will communicate material changes and obtain the required approval before additional chargeable work, except lawful emergency protective action reasonably necessary to address imminent harm. Such action must be documented and reported promptly; it does not authorize unrelated work or unlimited fees.
A provider must stop or decline work that cannot be performed safely, lawfully, within its competence, or within the approved scope. No instruction from a customer or coordinator authorizes unsafe or unlawful work.
8. Prices and third-party charges
Projected prices are estimates unless the confirmation states a fixed price. Applicable taxes and any travel, callout, waiting, escort, after-hours, hangar, access, disposal, or other charges must be identified in the accepted pricing basis or separately approved by an authorized customer representative before they are incurred. Changes require a record of the amount or calculation basis and the approval.
Where an outside party charges the customer directly, identify that party and payment arrangement. Where we pass through a charge, show it distinctly and disclose any markup or coordination fee in the accepted commercial terms. Discovery of a fee does not by itself mean the customer has approved it. If approval cannot be obtained, the job may need to pause or be rescheduled.
9. Schedule changes, cancellations, and delays
Notify us as soon as possible if the aircraft, location, schedule, access, or requested service changes. A requested change or cancellation is not complete until the coordination team acknowledges it; if time-sensitive, use the displayed support number as well as the Platform. We will respond and take reasonable steps to prevent avoidable costs within our agreed coordination role.
Only cancellation, callout, waiting, or other charges that were clearly disclosed and accepted for the job or customer agreement may be assessed, subject to applicable law and any agreed exceptions. A customer must not be charged an undisclosed standard percentage merely because it appears in another provider's policy. Any nonrecoverable third-party costs must follow the accepted fee rules.
No fixed cancellation percentage or waiting charge applies under these terms alone. Any job-specific charge, trigger and applicable exception must be disclosed and accepted in the customer agreement or booking before the charge can apply.
10. Payment and billing disputes
LiveTakeoff accepts ACH transfers, checks, and credit card payments. Credit card payments are processed through QuickBooks. Follow the payment instructions on your invoice or another verified LiveTakeoff payment request. Do not send card numbers, bank credentials, or payment security codes through job messages or public forms.
Pay undisputed charges by the due date stated in the accepted customer agreement or job confirmation, or as otherwise agreed with you and reflected on the invoice. If no due date has been agreed or the invoice conflicts with agreed terms, contact us for clarification. Raise invoice questions promptly so we can investigate. A good-faith dispute does not excuse unrelated, undisputed charges. These terms do not independently impose a late fee, collection charge, card surcharge, stored-card authorization, or automatic debit.
Payment processing is subject to the applicable processor and financial-institution requirements presented for the selected method. Selecting a payment method does not by itself authorize recurring charges. Any recurring payment or automatic debit requires a separate authorization specifying the method, timing, and how to revoke future authorization. Applicable taxes and currency must be identified in the accepted pricing or invoice consistently with the agreed terms.
11. Service quality and the satisfaction commitment
Tell LiveTakeoff promptly if the completed service does not meet the agreed scope or you are unhappy with its quality. Describe the concern and provide available photos or other information so we can investigate and, where appropriate and with your agreement, arrange correction. A corrective visit must not be performed without access and scheduling approval.
If you are unhappy with the quality of an agreed cleaning service, we will waive or refund the charge for that unsatisfactory cleaning service. Separately disclosed and approved third-party charges, including FBO, hangar and access fees, remain payable. We may offer a correction with your agreement; accepting a corrective visit is not a condition of raising a concern. A quality complaint and a claim for aircraft damage are separate matters. Accepting a cleaning refund does not release an unrelated damage claim unless a separate, informed settlement expressly states that result.
12. Condition checks, service records, and flight safety
Initial and final condition checks, checklists, photos, and signoffs document the appearance-service process and observed conditions. They are not a comprehensive aircraft inspection, an assurance that no hidden defect exists, an airworthiness determination, or an authorization to return an aircraft to service.
The operator and pilot in command retain their applicable operational and flight-safety responsibilities. Any maintenance, preventive maintenance, alteration, or return-to-service approval must be performed by appropriately authorized persons under applicable law. A cleaning-complete status does not replace required maintenance records or approvals. Report suspected damage or unsafe conditions promptly and obtain an appropriate technical assessment before further operation when required.
For disinsection, LiveTakeoff coordinates work through trusted service providers. Live Takeoff LLC issues the certificate and sends it directly to the customer based on the documented treatment. The record must accurately describe the method, aircraft areas, dates and performing provider. A certificate for one method must not be used to represent another. Certificate authenticity can be checked with ops@livetakeoff.com or +1 855-500-0538. We may verify the requester's authority before sharing supporting records. Our team aims to reply within minutes; this is a response target, not a guaranteed service level. The destination authority determines whether the treatment and documentation satisfy its entry requirements. Issuance is not an airworthiness approval or a guarantee of admission.
13. Damage, incidents, and preserving evidence
Notify us and the performing provider as soon as reasonably practicable after discovering suspected damage, injury, theft, contamination, or a security incident associated with a job. Use urgent support channels for immediate concerns and document the report in writing. Provide available photos, timing, affected areas, and relevant records. Preserve evidence reasonably and cooperate with the responsible parties and insurers.
Safety, legal reporting, required mitigation, and necessary repairs take priority over preserving an unchanged aircraft. Where feasible, document conditions and notify the relevant parties before repairs that could affect the investigation. No provision requires operating an unsafe aircraft, delaying legally required action, admitting liability, or obtaining our permission to contact authorities or an insurer.
Prompt reporting helps investigation; these terms do not automatically extinguish a latent claim because a short period has passed, shorten an applicable statutory deadline for bringing a claim, or release unknown damage through a routine completion signoff. Assistance with a claim is not a coverage decision or an admission of fault.
14. Provider qualifications and insurance
Our participating-provider requirements are set out in the Vendor Terms and the accepted Insurance Schedule. Any statement about a specific provider's coverage must be based on current evidence. A certificate, listing, assignment, or Platform status is not an insurance policy or a guarantee that a particular claim will be covered.
Coverage depends on the applicable policy, endorsements, limits, exclusions, deductibles, territory, and facts of the claim. Neither these terms nor a customer instruction expands an insurer's obligations. The parties retain their responsibilities under their own policies and applicable contracts. Insurance requirements do not by themselves limit a party's legal liability.
15. Messaging, integrations, and operational information
Use job messages for accurate operational communication. Important requests, approvals, and changes must use the designated workflow so they can be attributed and recorded. Delivery/read indicators and push alerts do not guarantee that a person has acted on a message. The Platform is not an emergency service or a flight-safety communication system.
Flight tracking, airport information, maps, partner integrations, and other third-party feeds may be delayed, unavailable, or inaccurate. They support coordination and must be checked against the relevant real-world information when necessary. They do not independently approve work, confirm access, or guarantee aircraft arrival or departure. Optional SMS requires separate enrollment and can be withdrawn under the SMS Terms.
16. Customer information, confidentiality, and permitted use
You retain your rights in information, photos, and records you are authorized to submit. You grant us the limited rights needed to host, process, display, transmit, and use that material to operate the Platform, coordinate the authorized work, maintain required records, resolve disputes, and meet legal obligations, as described in the Privacy Notice and any applicable data-processing agreement.
Share only material you have authority to disclose and that is reasonably necessary for the job. Avoid passenger identities, travel documents, payment credentials, medical details, aircraft access codes, or similar sensitive material in general notes or photos where a safer method is available. Authorized company administrators and assigned participants may access job information according to their roles.
Each party must protect the other's nonpublic operational, commercial, and security information with reasonable care and use it only for authorized business purposes. Authorized internal sharing, approved exports, and disclosures to professional advisers, insurers, regulators, or courts are permitted when needed and lawful. Publicity, social-media posting, or reuse of customer aircraft photos, logos, or identifying details requires separate permission. These terms do not restrict protected reporting or lawful evidence preservation.
17. Software license and prohibited conduct
We and our licensors retain rights in the Platform software, design, trademarks, documentation, and proprietary materials. Subject to these terms, we grant authorized users a limited, nonexclusive, nontransferable right to use the Platform for permitted business purposes during their authorized access. Mobile use is also subject to applicable app-store rules and the license actually associated with the app.
Do not bypass security or access limits, use another party's credentials, submit fraudulent records, upload malicious material, scrape restricted information without permission, or copy protected software or materials to create a competing product. Reverse engineering restrictions apply only to the extent permitted by law. These restrictions do not transfer ownership of customer records or prevent lawful authorized interoperability, exports, or nonwaivable rights. Use guidance/SOP materials only within their authorized purpose; do not redistribute them without permission.
18. Availability, suspension, and termination
We aim to provide a reliable Platform but do not promise uninterrupted availability, instant responses, or error-free third-party services unless a separate agreement expressly provides a service level. We may perform maintenance and take proportionate steps to address security, safety, nonpayment of undisputed amounts, abuse, legal requirements, or material breach.
Where practicable, we will give notice and a reasonable opportunity to resolve a remediable issue. Immediate restriction may be necessary for safety, security, legal compliance, or expired required insurance. We will coordinate the handling of active jobs and authorized access to records rather than treating access suspension as cancellation of accrued obligations. Closing an account does not erase valid invoices, claims, legally retained records, or obligations that reasonably survive termination.
19. Limited commitments and disclaimers
Our express coordination commitments, the satisfaction commitment in section 11, and any negotiated warranties remain effective. We do not warrant that all requested outcomes, stains, odors, or cosmetic conditions can be resolved where the accepted scope or disclosed material condition makes that impossible. Providers must still exercise the care and competence required by their agreements and law.
Except for express commitments and nonwaivable legal rights, the software and third-party informational feeds are offered on an as-available basis without additional implied warranties to the extent permitted by law. This software disclaimer does not disclaim physical service obligations wholesale or override an express promise made for the job.
20. Liability and limits
These terms do not establish a fixed monetary liability cap. Any monetary limit must appear in a separately negotiated or expressly accepted agreement that identifies the claims it covers and remains subject to applicable law.
To the extent lawful and consistent with an accepted agreement, this software limitation excludes remote or indirect business losses such as lost anticipated revenue resulting solely from software unavailability. It does not exclude a direct recoverable loss merely because it is expensive or concerns aircraft operations.
The ordinary software exclusion does not apply to physical aircraft/property damage, bodily injury, death, fraud, willful misconduct, gross negligence, or rights that cannot lawfully be limited. Any separate confidentiality/data-security cap or service-damage allocation must be expressly negotiated and reviewed. No software limitation limits a provider's obligations under the Vendor Terms or makes insurance proceeds the sole source of recovery.
21. Third-party claims
Subject to applicable law, the customer will indemnify LiveTakeoff against a third-party claim to the extent caused by the customer's material misrepresentation of authority to order work, unlawful disclosure of material it supplies, or negligent/willful failure to disclose a known material hazard that it was obligated to disclose. This does not require the customer to pay for the negligence or misconduct of LiveTakeoff or a Service Provider.
The party seeking indemnity must provide reasonable notice and cooperation. Defense and settlement arrangements must respect applicable insurance rights, conflicts of interest, and the indemnifying party's reasonable participation. No settlement may admit fault for, impose nonmonetary obligations on, or fail to release a protected party without its consent. Vendor indemnity is addressed separately in the Vendor Terms. A separately accepted customer agreement controls any conflict on the same subject.
22. Events beyond reasonable control
Airport closures, severe weather, security restrictions, outages, and other events beyond a party's reasonable control may prevent or delay performance. The affected party must communicate promptly and reasonably mitigate the effects. This provision does not excuse a party's own failure to take reasonable precautions, waive the satisfaction commitment, authorize undisclosed fees, or allow retention of payment for unperformed work without an agreed lawful basis. Rescheduling, cancellation, and nonrecoverable costs follow the accepted commercial terms.
23. Changes, governing law, and disputes
We will identify the effective date and version of these terms. Material changes will be communicated and presented for new acceptance where required. Changes do not retroactively change a confirmed job, accrued claim, or negotiated contract without a valid agreement to do so. Prior versions and acceptance records will be retained under the applicable records policy.
These terms and disputes arising from them are governed by Florida law, without displacing mandatory law that applies to a transaction. Disputes may be brought in a court of competent jurisdiction, subject to any valid forum-selection agreement and applicable mandatory law. Parties may attempt a good-faith business resolution without delaying urgent relief or mandatory/statutory deadlines. These terms do not require arbitration or waive a right to a jury trial or participation in a class proceeding.
If a provision is unenforceable, the remaining provisions continue to the extent lawful. A delay in enforcing a right is not a permanent waiver. Transfers of an agreement must respect the other party's contractual rights and applicable privacy obligations. Notices and documents incorporated into an agreement must be identifiable and accessible; unpublished future policies are not automatically part of it.
24. Contact
Live Takeoff LLC
750 SW 34th St, Suite 209, Fort Lauderdale, FL 33315
support@livetakeoff.com · +1 855-500-0538
For operational concerns: ops@livetakeoff.com. Urgent safety issues should also be reported to the appropriate operator, provider, airport, emergency service, or authority; an email to LiveTakeoff does not replace required reporting.